So the big news this morning is Google’s new “Priority Inbox” feature that will be rolling out to all of Gmail this week (Coverage here from TechCrunch amongst others).
If you’re in sales you may be thinking that this is a boon to you.  Now you can be sure to never miss the important email from [...]

I was talking about Social Media and the connectedness of our world last night at a business event with some folks who are new to “The Twitters” and such things. They were asking me the usual questions about how to get a bajillion followers and what not, then asked how was it possible to [...]

I’ve seen both sides of this. Funny stuff if you’ve ever been in sales. Some language not safe for work (at all).

Some conversations at Integrum reminded me of the story of the Netscape Hockey game (story here at Rands in Repose):

This is chill hockey. We don’t keep score. There is bumping and nudging, but rarely a fight, and the rules few:
1. Offsides are enforced.
2. If the puck leaves the surface, [...]

Are your clients happy enough?

Happy enough to not call you when there is a minor annoyance?
Happy enough to not call you when you miss a delivery date?
Happy enough to not refer you to their colleagues?
Happy enough to not automatically think of you for new opportunities internally?
Happy enough to take 2-3 days to get back to [...]