http://www.chrisconrey.com/mistakes-happen-now-what/?utm_source=rss&utm_medium=rss&utm_campaign=mistakes-happen-now-what Because Second Place is a set of Steak Knives Sun, 20 Nov 2011 04:24:53 +0000 hourly 1 http://wordpress.org/?v= http://www.chrisconrey.com/mistakes-happen-now-what/comment-page-1/#comment-1477 conrey Thu, 14 May 2009 17:38:53 +0000 http://www.chrisconrey.com/?p=177#comment-1477 In my opinion, it is nearly never ok for the salesman to get upset in front of the client. I don't see there to be anything to gain from blaming your team or blaming an outside force. As the salesman you are the expert, the pointman, and the general. You're responsible for everything that goes on as far as the client is concerned, so don't get mad - get to work. In my opinion, it is nearly never ok for the salesman to get upset in front of the client. I don’t see there to be anything to gain from blaming your team or blaming an outside force. As the salesman you are the expert, the pointman, and the general. You’re responsible for everything that goes on as far as the client is concerned, so don’t get mad – get to work.

]]> http://www.chrisconrey.com/mistakes-happen-now-what/comment-page-1/#comment-1476 David Cosand Thu, 14 May 2009 17:20:30 +0000 http://www.chrisconrey.com/?p=177#comment-1476 great post. we need to focus on solutions and stop wasting time on archaeological digs to find out where to point our fingers.... however, it seems that mistakes made due to communication issues from client to team are easier to smooth over than blatant black and white errors that happen in production - especially if they happen repeatedly to the same client. when is it OK for the salesman to get upset (publicly)? great post. we need to focus on solutions and stop wasting time on archaeological digs to find out where to point our fingers…. however, it seems that mistakes made due to communication issues from client to team are easier to smooth over than blatant black and white errors that happen in production – especially if they happen repeatedly to the same client. when is it OK for the salesman to get upset (publicly)?

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