Comments on: You are NOT Your Customer http://www.chrisconrey.com/you-are-not-your-customer/?utm_source=rss&utm_medium=rss&utm_campaign=you-are-not-your-customer Because Second Place is a set of Steak Knives Sun, 20 Nov 2011 04:24:53 +0000 hourly 1 http://wordpress.org/?v= By: Tyler Hurst http://www.chrisconrey.com/you-are-not-your-customer/comment-page-1/#comment-1557 Tyler Hurst Wed, 15 Jul 2009 17:37:26 +0000 http://www.chrisconrey.com/?p=179#comment-1557 Just had this convo today. Client told me he wouldn't be interested in an idea we had, yet HE'S NOT HIS CUSTOMER. Just had this convo today. Client told me he wouldn’t be interested in an idea we had, yet HE’S NOT HIS CUSTOMER.

]]> By: conrey http://www.chrisconrey.com/you-are-not-your-customer/comment-page-1/#comment-1484 conrey Wed, 20 May 2009 17:52:36 +0000 http://www.chrisconrey.com/?p=179#comment-1484 I try to keep the language fairly general on the blog. But even if you're selling services you are selling products (your service is your product). Clients/Customers are semi-interchangeable but I feel strongly about the difference most of the time and wrote a post here about what I see as the difference: http://www.chrisconrey.com/2009/04/17/customers-vs-clients I try to keep the language fairly general on the blog. But even if you’re selling services you are selling products (your service is your product). Clients/Customers are semi-interchangeable but I feel strongly about the difference most of the time and wrote a post here about what I see as the difference: http://www.chrisconrey.com/2009/04/17/customers-vs-clients

]]> By: Max Cameron http://www.chrisconrey.com/you-are-not-your-customer/comment-page-1/#comment-1483 Max Cameron Wed, 20 May 2009 17:39:02 +0000 http://www.chrisconrey.com/?p=179#comment-1483 I guess I'm confused by the language of "client" and "product." Do you sell products to clients? Or services? Or rather, do you sell services to customers? Or clients. Either way, I suggest you take a look at this blog post, which I found very insightful. It's long, but worth the read. http://mattgemmell.com/2009/04/29/client-requests I guess I’m confused by the language of “client” and “product.” Do you sell products to clients? Or services?

Or rather, do you sell services to customers? Or clients.

Either way, I suggest you take a look at this blog post, which I found very insightful. It’s long, but worth the read. http://mattgemmell.com/2009/04/29/client-requests

]]> By: Kim http://www.chrisconrey.com/you-are-not-your-customer/comment-page-1/#comment-1482 Kim Wed, 20 May 2009 05:26:19 +0000 http://www.chrisconrey.com/?p=179#comment-1482 I agree wholeheartedly with this post. It's so easy to just use yourself as a reference point for trying to market/sell something and lose sight of the *actual* customer. I agree wholeheartedly with this post. It’s so easy to just use yourself as a reference point for trying to market/sell something and lose sight of the *actual* customer.

]]> By: Bully http://www.chrisconrey.com/you-are-not-your-customer/comment-page-1/#comment-1481 Bully Wed, 20 May 2009 04:47:46 +0000 http://www.chrisconrey.com/?p=179#comment-1481 Fully agree. If I understand the point, that is! I read this to say that being jaded about the tools you use on a daily basis or have long since abandoned is only cool when you're talking to your contemporaries. Clients and those just learning the trade should not be discouraged from their enthusiasm for the entree toolkit because it will eventually help them understand the more complex things. Fully agree. If I understand the point, that is! I read this to say that being jaded about the tools you use on a daily basis or have long since abandoned is only cool when you’re talking to your contemporaries. Clients and those just learning the trade should not be discouraged from their enthusiasm for the entree toolkit because it will eventually help them understand the more complex things.

]]> By: conrey http://www.chrisconrey.com/you-are-not-your-customer/comment-page-1/#comment-1480 conrey Wed, 20 May 2009 02:55:41 +0000 http://www.chrisconrey.com/?p=179#comment-1480 Absolutely, and I don't think what I said misses that at all. But you have to remember to show them why you are the right choice to build their product, and how you do it is the right way to do it - especially if it doesn't excite you because you do it everyday - because it may just excite them as they've never done it that way before. Absolutely, and I don’t think what I said misses that at all. But you have to remember to show them why you are the right choice to build their product, and how you do it is the right way to do it – especially if it doesn’t excite you because you do it everyday – because it may just excite them as they’ve never done it that way before.

]]> By: Max Cameron http://www.chrisconrey.com/you-are-not-your-customer/comment-page-1/#comment-1479 Max Cameron Wed, 20 May 2009 02:31:45 +0000 http://www.chrisconrey.com/?p=179#comment-1479 I see your point, client empathy is virtuous; but when you're building products, shouldn't one build the tool they would use themselves? I see your point, client empathy is virtuous; but when you’re building products, shouldn’t one build the tool they would use themselves?

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